Accessibility

Accessibility in our libraries

We aim to make our libraries welcoming and accessible for everyone.

Accessibility features vary between locations and may include:

accessible parking
automatic doors
accessible toilets
hearing augmentation systems
lift access
accessible workstations

Visit hours and locations for individual library locations.

Services and programs

Quiet Hour

Libraries ACT has Quiet Hour sessions every week. The aim is to create a lower sensory setting to make our libraries accessible to all.

During Quiet Hour, the library:

has no programs running on the public library floor
reduces lighting where possible
only uses the announcement system for emergencies and closing
turns down our phones and computers
keeps conversations low
displays signage to advise the community of the Quiet Hour

Everyone is welcome to visit and enjoy the quieter library environment. No bookings are necessary. See Quiet Hour for information on times and locations.

Hidden Disabilities Sunflower initiative

Libraries ACT supports the Hidden Disabilities Sunflower program which encourages people to wear a sunflower pin or lanyard if they need extra help, understanding or more time. Staff have undertaken training to better understand hidden disabilities and provide tailored support.

If you need extra support, look for staff wearing Sunflower lanyards or staff supporter pins.

Auslan interpreting service

Auslan (Australian Sign Language) interpreting is available at all Library ACT branches. The video interpreting service is provided by Convo Australia. Customers can scan a QR code, available within the libraries, with their own device and connect with an Auslan interpreter at no cost.

Website accessibility

We aim to make the Libraries ACT website accessible to as many people as possible.

Help using our website

Your device or browser may have settings that make websites easier to use.

These features can help you:

make text larger
improve contrast and visibility
listen to content
use image descriptions and captions
navigate using a keyboard

Help viewing documents

To help you download and share web content, some of our documents are available in Portable Document Format (PDF).

You may need to download software or apps to view these documents. Download Adobe PDF reader.

There are documents on our website that are not accessible. This includes documents and publications developed by third parties.

Some of our documents and publications are available in different formats. If you have difficulty reading a standard printed document, you can contact us to find out more.

Translating and interpreting

You can use our third party translation service to translate this website. If you use this service, or your own, we cannot guarantee that it's an exact translation of our information. You can access the translation service in the top right corner of each webpage.

If you would like to use the Translating and Interpreting Service phone 13 14 50.

If you have a hearing or speech impairment you can contact us through the National Relay Service:

TTY users phone 133 677 then ask for 02 6205 9000
Speak and Listen users phone 1300 555 727 then ask for 02 6205 9000.

Get help or report an issue

Accessibility standards

We aim to meet the requirements of the Australian Government Digital Transformation Agency.

This includes complying with the standards and obligations of the:

Disability Discrimination Act 1992
UN Convention on Rights of Persons with a Disability 2006
World Wide Web Consortium (W3C)
Web Content Accessibility Guidelines (WCAG) 2.1.