Difficulty Accessing?

If you still have difficulty accessing these or other ACT Virtual Library resources after following the instructions below, please contact our Customer Information Centre

If this problem occurs it may be as a result of a firewall either in XP SP2, or Norton Internet Security (or a similar program). In XP SP2 you will need to either set the resource domain name(s) (List of Domain Names) as trusted sites, or disable the XP firewall. (if you have another firewall running). If you have Norton Internet Security (or a similar program), you will need to setup the resource domain name(s) as trusted sites within that program as well. Below are instructions for Norton Internet Security.

Here are instructions on Norton Internet Security 2003

1. Open Norton Internet Security
2. Click Options at the top of the screen
3. Click On Norton Internet Security
4. Click on Web Content
5. Click Add Site at the bottom of the screen
6. Enter the domain name, eg. safaribooksonline.com (List of Domain Names)
7. Click OK
8. Click on (the domain you just added) in the window on the left side of the window
9. Uncheck "Use Default Settings" for "Information about your browser" and set it to Permit
10. Uncheck "Use Default Settings" for "Information about visited sites" and set it to Permit
11. Click ok to exit

To configure Norton Internet Security 2004

1. Open NIS or NPF
2. Double-click Privacy Control, and then click Advanced
3. Click Add Site. A new site/domain box appears
4. Enter the domain name, eg. safaribooksonline.com (List of Domain Names)
5. Click the name of the new site
6. Click the Global Settings tab
7. In the "Information about visited sites" section, clear "Use default settings."
8. Click Permit
9. Click OK to close the Options

To configure Norton Internet Security 2005

1. Open NIS 2005
2. Click on privacy control
3. Click on configure
4. Click on advanced
5. Click on add site
6. Enter the domain name, eg. safaribooksonline.com (List of Domain Names)
7. Click on ok
8. Click on (the domain you just added) in the panel on the left
9. On the right, uncheck all the boxes under the Global Settings tab
10. Choose permit for all the radio buttons
11. Under the User Settings tab, uncheck all the boxes
12. Choose permit for all the radio buttons
13. Click ok and log back into Safari

Domain Names

If you are still have difficulty accessing these or other ACT Virtual Library resources, please contact our Customer Information Centre